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Microsoft unveils £15 mobile phone

Written By Unknown on Senin, 11 Agustus 2014 | 09.10

11 August 2014 Last updated at 12:35 By Leo Kelion Technology desk editor

Microsoft has announced a low cost mobile phone that lacks a data connection, meaning it cannot offer any of the firm's internet services.

The Nokia 130 is priced at 19 euros ($25; £15).

The launch comes a month after a leaked memo revealed that Microsoft planned to kill off several of its low-cost phone families to "focus on" its more expensive Windows Phone range.

But the firm said that it was still committed to its most basic range.

"This is a massive market segment, and there are not a lot of players in this segment for the reason that scale is really important," Jo Harlow, head of Microsoft's phones business, told the BBC.

"We have the distribution and supply chain scale to compete effectively in this market.

"This is a space where smartphones today don't reach, so there is still very strong benefits to our business."

Ms Harlow said that Microsoft was targeting the device at low wage earners in emerging markets, but added that despite its low price, the firm should profit on the handset after deducting manufacturing and marketing costs.

They will be sold with other budget handsets running the Series 30+ operating system, which Microsoft acquired as part of its takeover of Nokia's handset division in April.

Ms Harlow confirmed, however, that the firm had called a halt to releasing further Asha and Android-powered Nokia X handsets - platforms that have the added ability of allowing users to install apps from Microsoft and third-party developers.

The phased-out ranges had previously been marketed as stepping stones to Nokia's more expensive and more powerful Lumia-branded Windows Phone handsets.

But one industry watcher suggested that they had been squeezed out by the competition.

"Microsoft will have done a business case for the new phone, and it knows that it is one of the top players in terms of volume in the 'feature phone' space," said Ben Wood, chief of research at the consultancy CCS Insight.

"The problem with Asha and X phone was that they were cannibalised completely by low-cost Android.

"Microsoft may only make tiny amounts of money per Nokia 130 device, but you have to look at the volume, which is millions and millions of units.

"They won't be losing money on them, that's the point. On the Asha and X products there was no clear business model."

Microsoft's marketing materials for the new handset note that a recent study indicated more than 300 million sub-$35 (£21) contract-free handsets were sold a year.

Samsung, India's Micromax and the Chinese firm TCL offer rival "ultra-affordable" phones of their own.

The Nokia 130's lack of data connectivity means that it will not be able to take part in Microsoft's wider "cloud first" strategy.

However, the 1.8in (4.6cm)-screened phone will be one of the cheapest handheld devices capable of playing back video thanks to its ability to read files saved to a Micro SD card.

The device will be sold in China, Egypt, India, Indonesia, Kenya, Nigeria, Pakistan, the Philippines and Vietnam, but there are no plans to release it in the UK.


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Software smoothes shaky video clips

11 August 2014 Last updated at 12:08
Rock climber

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This video from Microsoft shows the "hyperlapse" technology in action

Help is at hand for anyone who has shot a shaky video while cycling, climbing, kayaking or engaging in any other high-speed sport.

Microsoft researchers have found a way to stabilise films and speed them up to make them more watchable.

To fix the images, the software analyses footage and creates new frames to smooth out camera jumps.

The team is currently working on ways to turn the research into a Windows application.

First-person videos shot on wearable cameras such as the GoPro were becoming more popular, said the researchers, but could be "dead boring" to watch at normal speed and almost unwatchable when sped up, because of the exaggerated camera-shake that caused.

While image-stabilisation software was already available, such programs typically did a poor job of coping with sped-up footage of any significant length, said the computer scientists in a webpage documenting their work.

To solve the problem, the "hyperlapse" software, developed by Johannes Kopf, Michael Cohen and Richard Szeliski, subjects footage to a three-stage process.

The first analyses a video to spot significant features in each scene and create a very approximate reconstruction of the part of the world the camera travelled through.

The second stage involves working out the smoothest path the camera could take through this virtual reconstruction.

The third part of the process renders a film in which the camera travels this smoother path.

At this stage, extra frames are generated and added to remove jumps in the original footage and to fill in around the smooth path of the camera.


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'Sketchy' app sparks racism row

8 August 2014 Last updated at 23:02 By Kim Gittleson BBC business reporter, New York

The BBC does not pay its staff a hardship allowance to live in New York City - but maybe it should.

That's at least according to a new app, SketchFactor, which launched on Friday.

The app uses crowd-sourced data from users to pinpoint "sketchy" areas as well as to provide safe walking directions.

It says that just down the block from the BBC's bureau here, a "random, super tall, super heavy dude" is going about giving unwanted bear hugs.

In fact, several alarming red flags pop up when one looks at the area around the bureau.

But in reading the comments, some reports are not as threatening.

"There's a homeless shelter or something that houses the poor here. The residents hang out front and never bother anyone, but it's uncomfortable as you pass an otherwise nice area," reads one.

'Tone deaf app'

It is comments like these that have landed the app's founders, Allison McGuire and Daniel Herrington, in hot water.

"White people create terrible app to avoid, um, sketchy areas" was one headline. "Want to Avoid Black Neighbourhoods? There's an App for That" was another.

The founders did not reply to a request for comment, but on their website sought to refute such claims.

"SketchFactor is a tool for anyone, anywhere, at any time," they wrote.

"We have a reporting mechanism for racial profiling, harassment, low lighting, desolate areas, weird stuff, you name it."

They add that they tested the app with 100 people in various community groups in New York.

Ms McGuire says she was inspired to create the app after living in Washington DC as a young non-profit worker.

After getting supportive feedback, she and her co-founder Mr Herrington quit their jobs and moved to New York City.

The app was a finalist in a city-sponsored BigApps competition, and has several thousand dollars in investment.

In addition to user data, the app also incorporates public crime data and trusted sources.

Crowdsourcing safety

SketchFactor is just one of many products that aim to crowdsource safety information about the areas in which users live and walk - and it is not the first to be hit with the racism label.

Last autumn, the briefly-lived GhettoTracker.com came under fire both for its name, which many found offensive, and because in labelling an area a "ghetto", it took into account user feedback and not official data such as crime rates. (It later changed its name to Good Part of Town before disappearing altogether.)

In 2012, when Microsoft was granted a patent for technology which would incorporate crime data when providing walking directions in its Bing maps service, it was dubbed the "avoid ghetto" GPS patent.

Some apps have had success by focusing more on specific communities: Nextdoor is a private social network in which users in specific neighbourhoods can communicate about local issues, including reporting crime and working with police to solve issues.

The key, say experts, are the users.

"Technology is only as good as the people who form part of its developer and user community," Seeta Pena Gangadharan, a senior research fellow at the New America Foundation's Open Technology Institute, told the BBC.

"A tool like SketchFactor might actually be incredibly powerful for a community in building safety by allowing people to share stories but it really does depend on the context. You could imagine a community that might have a xenophobic tendencies or exclusionary tendencies to use an app like that as an extension of already existing biases."


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All USB devices 'critically flawed'

8 August 2014 Last updated at 10:03 By Dave Lee Technology reporter, BBC News
Karsten Nohl and Dave Lee

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Karsten Nohl shows Dave Lee a threat on a USB-connected smartphone

Cyber-security experts have dramatically called into question the safety and security of using USB to connect devices to computers.

Berlin-based researchers Karsten Nohl and Jakob Lell demonstrated how any USB device could be used to infect a computer without the user's knowledge.

The duo said there is no practical way to defend against the vulnerability.

The body responsible for the USB standard said manufacturers could build in extra security.

But Mr Nohl and Mr Lell said the technology was "critically flawed".

It is not uncommon for USB sticks to be used as a way of getting viruses and other malicious code onto target computers.

Continue reading the main story

"Start Quote

You can never trust anything anymore after plugging in a USB stick"

End Quote Karsten Nohl Security Research Labs

Most famously, the Stuxnet attack on Iranian nuclear centrifuges was believed to have been caused by an infected USB stick.

However, this latest research demonstrated a new level of threat - where a USB device that appears completely empty can still contain malware, even when formatted.

The vulnerability can be used to hide attacks in any kind of USB-connected device - such as a smartphone.

"It may not be the end of the world today," Mr Nohl told journalists, "but it will affect us, a little bit, every day, for the next 10 years".

"Basically, you can never trust anything anymore after plugging in a USB stick."

'Chip' exploited

USB - which stands for Universal Serial Bus - has become the standard method of connecting devices to computers due to its small size, speed and ability to charge devices.

USB memory sticks quickly replaced floppy disks as a simple way to share large files between two computers.

The connector is popular due to the fact that it makes it easy to plug in and install a wide variety of devices. Devices that use USB contain a small chip that "tells" the computer exactly what it is, be it a phone, tablet or any other piece of hardware.

Karsten Nohl

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Karsten Nohl: "You can never trust anything anymore after plugging in a USB stick"

It is this function that has been exposed by the threat.

Smartphone 'hijack'

In one demo, shown off at the Black Hat hackers conference in Las Vegas, a standard USB drive was inserted into a normal computer.

Continue reading the main story

"Start Quote

Any business should always have policies in place regarding USB devices and drivers"

End Quote Mike McLaughlin First Base Technologies

Malicious code implanted on the stick tricked the machine into thinking a keyboard had been plugged in.

After just a few moments, the "keyboard" began typing in commands - and instructed the computer to download a malicious program from the internet.

Another demo, shown in detail to the BBC, involved a Samsung smartphone.

When plugged in to charge, the phone would trick the computer into thinking it was in fact a network card. It meant when the user accessed the internet, their browsing was secretly hijacked.

Mr Nohl demonstrated to the BBC how they were able to create a fake copy of PayPal's website, and steal user log-in details as a result.

Unlike other similar attacks, where simply looking at the web address can give away a scam website, there were no visible clues that a user was under threat.

The same demo could have been carried out on any website, Mr Nohl stressed.

'Trust nothing'

Mike McLaughlin, a security researcher from First Base Technologies, said the threat should be taken seriously.

"USB is ubiquitous across all devices," he told the BBC.

"It comes down to the same old saying - don't plug things in that you don't trust.

"Any business should always have policies in place regarding USB devices and USB drives. Businesses should stop using them if needed."

Universal Serial Bus (USB)
  • Standard method of connecting devices to computers
  • Popular due to its small size
  • Easy to plug in and install a variety of devices

The group responsible for the USB standard, the USB Working Party, refused to comment on the seriousness of the flaw.

But in more general terms, it said: "The USB specifications support additional capabilities for security, but original equipment manufacturers (OEMs) decide whether or not to implement these capabilities in their products.

"Greater capabilities of any product likely results in higher prices, and consumers choose on a daily basis what they are willing to pay to receive certain benefits.

"If consumer demand for USB products with additional capabilities for security grows, we would expect OEMs to meet that demand."

Mr Nohl said the only protection he could advise was to simply be ultra-cautious when allowing USB devices to be connected to your machines.

"Our approach to using USB will have to change," he told the BBC.

Follow Dave Lee on Twitter @DaveLeeBBC


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Pokemon-playing fish makes a splash

8 August 2014 Last updated at 10:48 By Zoe Kleinman Technology reporter, BBC News

A live feed of a fish called Grayson playing vintage Nintendo game Pokemon from his tank in a US college dorm room has had more than one million views.

Grayson's movements dictate the actions of his on-screen Pokemon Red character. The Betta fish has been playing for more than 135 hours.

The project was created as part of a hackathon by two students,

Some viewers have expressed concern about Grayson's welfare on the messageboards of social site Reddit.

"Grayson's health and safety are our primary concern," wrote the creators of the feed, college students Catherine Moresco and Patrick Facheris in response.

They claim that the tank is heated and the water changed regularly - and they intend to get a bigger tank.

By 10:40 BST on Friday, 1,175, 673 people had viewed the real-time feed on Twitch, a website dedicated to live-streaming video gaming.

Pokemon Red/Blue was developed for the Nintendo Gameboy handheld console in the 1990s.

The aim of the game is to become champion of a fictional region known as Kanto by defeating eight Gym Leaders.

The developers said Grayson had already acquired his first Pokemon and defeated his first opponent.

The game was built in 24 hours during New York hackathon HackNY, according to its page on Twitch .

Another Twitch stream which invited multiple players to simultaneously control a single Pokemon character in one game ended in March.

The game was completed in 16 days and was watched by around 36 million people.


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Authors rally in Amazon dispute

8 August 2014 Last updated at 11:48

More than 900 authors are making a public appeal to Amazon to end a bitter publishing dispute that they say has been "hurting" writers and readers.

Authors including James Patterson and Donna Tartt have signed a letter to the retailer that is due to appear as a full-page advert in the New York Times.

Amazon is in a battle with Hachette, one of the world's biggest publishers, over the terms of e-book sales.

The authors said their books had been "taken hostage" by Amazon's tactics.

The online retailer has delayed delivery, prevented pre-orders and removed discounts for books by some Hachette authors, who include JK Rowling, Stephanie Meyer and David Baldacci.

'Misleading customers'

The letter said Amazon had singled out a group of authors for "selective retaliation" and was "inconveniencing and misleading its own customers with unfair pricing and delayed delivery".

"Many of us have supported Amazon since it was a struggling start-up," the letter continued.

"Our books launched Amazon on the road to selling everything and becoming one of the world's largest corporations.

"We have made Amazon many millions of dollars and over the years have contributed so much, free of charge, to the company by way of co-operation, joint promotions, reviews and blogs.

"This is no way to treat a business partner. Nor is it the right way to treat your friends.

"Without taking sides on the contractual dispute between Hachette and Amazon, we encourage Amazon in the strongest possible terms to stop harming the livelihood of the authors on whom it has built its business."

The letter concludes by asking readers to email Amazon founder Jeff Bezos to urge him to end the dispute. The New York Times said the letter was scheduled to appear as a full-page ad on Sunday.

Amazon's price push

Other Hachette authors to have signed up include Baldacci, Sandra Brown, Jeffery Deaver, Malcolm Gladwell and Daniel Handler, who writes as Lemony Snicket.

Lee Child, Paul Auster, John Grisham, Philip Pullman and Stephen King - who are published by other houses - have also added their names.

But some of Hachette's biggest names, including Rowling and Meyer, have not.

In a recent blog, Amazon said e-books were too expensive and most should cost $9.99 (£5.95) rather than the current $14.99 (£8.92) or £19.99 (£11.90).

"That is unjustifiably high for an e-book," the company wrote.

"With an e-book, there's no printing, no over-printing, no need to forecast, no returns, no lost sales due to out-of-stock, no warehousing costs, no transportation costs, and there is no secondary market - e-books cannot be resold as used books. E-books can be and should be less expensive."

Prices 'artificially high'

If prices were lowered, Amazon said, more books would be sold and total revenues would be higher. Hachette was also "sharing too small a portion with the author", it added.

Meanwhile, a petition in support of Amazon, which claims Hachette wants to keep e-book prices "artificially high", has attracted 7,600 signatures, including a number of self-published authors who praised the retailer for creating a more democratic industry.

One, Theresa Ragan, wrote that she had failed to get the attention of established publishers until Amazon allowed her to self-publish.

"They allowed readers to decide whether or not they wanted to read my books," she wrote. "What a concept! Since that time, I've sold over one million e-books."


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Facebook must reveal underage users

8 August 2014 Last updated at 16:34

Facebook must disclose any available records on the number of underage account holders in Northern Ireland, the High Court in Belfast has ruled.

It ruled any existing records should be supplied for a lawsuit that involves a vulnerable girl who contacted men and posted sexual photos on the website.

Facebook is being sued by the girl's father, for alleged negligence and breaching her right to privacy.

Under Facebook's own policy, no-one under 13 should set up an account.

But with the schoolgirl now under a care order, lawyers for her father claimed an open registration system meant it was too easy for her to set up profiles and be at potential risk from paedophiles.

From the age of 11, she created four different accounts to publish sexually suggestive and inappropriate photos, the court heard.

She received text messages with extreme sexual content from men as a result of her personal details appearing on Facebook, it is alleged.

However, her accounts were deactivated as soon as reports were received by the company.

As part of the ongoing legal action, attempts were made to secure more details about the number of underage users reported and identified.

In a detailed ruling, the judge blocked many other requests for more information from Facebook.

But he held that specific discovery should be made on any documentation containing notes and records that company holds on use of its network by children under 13 in Northern Ireland or the UK as a whole, between 2011 and 2014.

"If the defendants do have them, they should be discovered," the judge said.

"If they do not have them, then obviously they can properly indicate that they do not have such information in their possession, custody or power."

The same ruling was made on a request for details on the number of account holders in Northern Ireland generally.

According to the judge, that information appeared relevant to assessing the size of the task confronting Facebook "if taking steps to address the mischief of underage children registering".

The court also heard the company does not retain data on reports of underage users for more than six months.

Countering the claim that no more statistics were available, a lawyer for the girl's father cited an alleged statement by its chief privacy advisor in 2011 that 20,000 people a day are removed from the site for being underage.

Despite recognising the "factual standoff" on the issue, the judge refused to order Facebook to comply with that request, on the basis that it does not have the information.

He added: "If it should emerge that the defendant's assertions are unsustainable, then at the very least the case may be adjourned in order to compel appropriate replies to the interrogatories with attendant cost consequences."


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US tech firms rally behind Facebook

11 August 2014 Last updated at 14:14 By Joe Miller Technology reporter

In a strong display of unity, several large US tech firms have come to the defence of Facebook, as the social network contests a court order which required it to hand over users' data.

Google, Microsoft, Twitter and Dropbox are among those who have filed court documents arguing that the search warrant violated the US Constitution.

In June, Facebook revealed it had given a New York court the personal data of 381 people involved in a fraud trial.

Only 62 of those were later charged.

Photographs, private messages and other information were supplied by the social media site to the court in 2013, as part of an investigation into fraudulent claimants for US federal disability benefits.

The court said the defendants' Facebook accounts had contained evidence showing that they were, in fact, healthy.

The social media site, which had its initial appeal against the warrant denied, said the request was "by far the largest" it had ever received from a government body.

Legal challenge

In documents filed to a New York court, and seen by the BBC, the following US tech firms threw their support behind Facebook:

  • Google
  • Microsoft
  • Twitter
  • LinkedIn
  • Yelp
  • Dropbox
  • Pinterest
  • Foursquare
  • Kickstarter
  • Meetup
  • Tumblr

Some of the companies argued that the process violated the First Amendment to the US Constitution, which protects freedom of speech, and the Fourth Amendment, which protects against "unreasonable searches and seizures" of persons' belongings.

In their submission to the court, firms such as Google and Microsoft said they had "a strong interest in the resolution of the issues in this case", as they too faced similar legal battles over the protection of user data.

A lawyer representing some of the medium-sized firms, including Foursquare and Tumblr, expressed concern that "smaller entities, such as start-ups and other developing companies, may not always have the resources to litigate," when confronted with a government search warrant.

'Gag orders'

But the firms were most angered by the fact that the entire proceedings had been kept private by the court.

Two months ago, Facebook revealed that the US government had obtained "gag orders" to prevent it from telling the account holders that their data had been passed to prosecutors.

The story was only revealed almost a year later, after a New York judge agreed to make the process public.

The tech firms rallying behind Facebook said it was "far from clear" that the order had served a compelling government interest.

A separate filing was made by both the New York and American Civil Liberties Unions, who outlined their opposition to the court's decision, warning that "Facebook users are at risk of dilution of their constitutional rights".


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Music piracy in Russia in spotlight

11 August 2014 Last updated at 16:12 By Kathryn Dowling Business reporter

Three major record labels - Sony Music Russia, Universal Music Russia and Warner Music UK - were in court on Monday, suing Russian social media site VKontakte (VK) for "large-scale" music piracy.

Dubbed "Russia's Facebook", VK allows users to upload music and videos but is accused of refusing to strike licensing deals with rights holders.

After months of delays, the case finally went before a judge at the St Petersburg and Leningrad region arbitration court. But this legal battle looks set to be a long one.

Although the labels originally filed separate actions, the court ruled that instead they will be heard as one consolidated case. A series of substantive hearings will begin on 8 September, and is expected to run into October.

Continue reading the main story

"Start Quote

VK hurt competitors because they are not paying anyone for anything - you cannot compete with that"

End Quote Frances Moore IFPI

The fact remains that after numerous warnings, the music industry has run out of patience with VK. As well as suing for £1m in damages, the labels want an order requiring VK to implement fingerprinting technology to delete copyrighted works and prevent them from being re-uploaded.

NFMI and IFPI are the local and global industry organisations working with the labels. "VK's music service, unlike others in Russia, is an unlicensed file-sharing service, designed for copyright infringement on a large scale," says Frances Moore, IFPI chief executive.

"We have repeatedly highlighted this problem over a long period of time. We have encouraged VK to cease its infringements and negotiate with record companies to become a licensed service. To date the company has taken no meaningful steps to tackle the problem."

Hurting competitors

VK has over 88 million users in Russia - and 143 million globally. It is the second most popular site in Russia and the 22nd most popular site worldwide.

VK's actions have been defended by founder Pavel Durov, known to support piracy and believe in the freedom of sharing.

There's little doubt that licensed digital music services in Russia, including local players Yandex, Trava and global services iTunes and Deezer, pay a price for the widespread piracy. According to IFPI, growth of licensed digital services in Russia is only $0.50 per capita; the European average is $8.40.

And while recorded music revenues in 2013 totalled 2.2bn Russian roubles ($61m; £36.4m), this figure could be even bigger. Russia has the potential to be a top 10 world market, but is currently ranked outside the top 20 international music markets.

As the largest social network in Russia, VK's unlicensed service is a significant factor in this under-performance.

"VK hurt competitors because they are not paying anyone for anything - you cannot compete with that," says Frances Moore.

International discontent
Continue reading the main story

"Start Quote

Part of the problem is that 'piracy' is so entrenched in Russia's consumer culture"

End Quote Joe Karangis Expert on media piracy

IFPI is not alone in believing that VK is harming the Russian online music industry. In January, the Office of the US Trade Representative (USTR) identified VK as one of the most "notorious markets" for piracy for the fourth consecutive time.

Since 2000, Russia has been a mainstay on the USTR's "Priority Watch List" in its Special 301 Report, backed by industry claims of billions lost by US companies in software, music, and film piracy.

The USTR cannot do anything beyond identifying foreign countries that deny adequate and effective protection of intellectual property rights and seek to negotiate.

But it serves to demonstrate the scale of discontent on the world stage with Russia's lack of action on this issue.

Controversial company

Controversy and VK are never far apart. From offering a job to Edward Snowden, the NSA whistleblower, after he was granted temporary asylum in Russia, to allowing homophobic groups like Occupy Paedophilia to operate on its site. Occupy Paedophilia has been found to use VK to lure gay men to places where they would be attacked.

The lawsuits follow a particularly sensitive time for VK.

Mr Durov left the company and the country in April on acrimonious terms, amid alleged pressure from the site's Kremlin-linked owners after VK's ownership structure changed in 2013.

Mr Durov had previously refused to close down groups on VK organising protest marches against Russian President Vladimir Putin.

VK does not deny the similarities with Facebook. But the major difference between the two networks is their attitude towards copyright laws.

The music industry has challenged VK before. For instance, its vociferous piracy appetite was targeted in 2004-05 but became expensive and little was achieved.

Russia passed a strict anti-piracy law in August last year, regulating online distribution of films and TV series in Russia. Two other bills have since expanded the law to other types of content, including music, photos, books and software.

But not everyone has welcomed it. A potential outcome is the blocking of entire domains, even if only one page hosts illegal content.

'Entrenched'

The VK case highlights the widespread problem of music piracy in Russia.

A cursory trawl of Russian internet forums, questioning the last film or album purchase elicits an unsurprising response - why spend money on something you can get for free?

Income in Russia means a CD or a film costing about $10 is out of reach, so piracy - rarely recognised as that - is an added incentive to use sites like VK.

Joe Karangis, an expert in media piracy, co-authored a report into media piracy in emerging economies. He says the concept of unauthorised copying as an illegal activity has been slow to emerge in Russia.

"Part of the problem is that 'piracy' is so entrenched in Russia's consumer culture," he explains. "Long after the fall of the Soviet Union, many western cultural goods were officially censored - inaccessible to Soviet audiences."

As a result, pirated CDs and videos flooded the market. "A scarcity of legal markets saw these practices continue," says Mr Karangis.

Mr Karangis suggests the scale of damages being sought reflects an industry desire for VK to enter into a licensing deal.

"This case is not about an imminent threat to music revenues, but an attempt to create a foundation for the longer term. The damages claimed are miniscule - the labels want to cut a deal, effectively letting VK carry the risk," he says.

A deal would leave the record labels in the driving seat - controlling their releases and artists - and would afford VK the rights in Russia where perhaps they know the market better. So the artist would get more promotion together with a sizeable cash injection for the labels.

Whatever the outcome of the court case, record companies want to develop a thriving licensed music business in Russia. If successful, consumers will have access to music via different licensed channels and formats. And Russia will move ever closer to an open, competitive music market.


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Complaint site aids angry customers

11 August 2014 Last updated at 16:58

People angry with companies and governments can now share their pain via a crowd-sourced complaints site.

Created by notorious tech entrepreneur John McAfee, the Brownlist aims to find solutions for people treated badly by organisations.

Mr McAfee said the site was a way to channel impotent anger into something more positive.

Ultimately, he said, the site could spur direct action against arrogant firms to make them change their ways.

Anger management

The site was unveiled by Mr McAfee during a surprise visit to the DefCon hacker conference in Las Vegas.

"We are doing this because it taps in to the strongest of human emotions, anger, and it does it in a way that turns it positive," he said.

Currently a crude prototype of the finished version of the site was up and running, said Mr McAfee as he invited people to post complaints to the site.

"If you are a small person, like the average American, and some company steps on you or a government, you speak out against something and you are audited the next day, come to our site," he said.

However, he added, people could not just use the Brownlist to rant. Instead, anyone posting a complaint had to also detail a way for their grievance to be fixed.

The different solutions to outstanding problems would be voted on and staff on the site would then work to enact that solution, he said.

"We know that the strongest motivator of human behaviour is anger, and it is also the thing that destroys societies, families and individuals," Mr McAfee told the BBC. "We also know we are losing our power to big corporations and big governments."

"The Brownlist is a way to take back your power," he said. "We can help put people in control of their own lives. Just think of where this could go."

Susan Hall, a partner in the information and communications technology practice at law firm Clarke Willmott, said US laws on freedom of speech would provide some defence but the site could stumble if it a lot of people signed up.

"Depending on what people post and what they say, there might be an argument to say they are infringing on registered trademarks," she said. Individuals were unlikely to face such a claim if they wrote about a complaint in isolation but posting it on a site making money off such information might qualify, she said.

In addition, she said, there were potentially issues of harassment involved as well as libel if the site was not diligent about investigating the complaints that people posted.

Finally, she said, some of the companies being complained about might react poorly to the postings and seek relief in the courts.

"It's becoming an increasing issue that people are being sued on the basis of a bad review," she said.

An unnamed investor had provided start-up capital for the site and its ongoing revenues would come from companies that bought subscriptions to the site to track complaints, said Mr McAfee.

A veteran of the tech world, Mr McAfee pioneered anti-virus software via his own firm, which he sold to Intel in 2010.

He subsequently moved to Belize but fled the island in 2012 after he was named as a "person of interest" by police investigating the murder of his neighbour. Mr McAfee denies any involvement with the crime.


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